3 Simple Steps to Get Your Pump
- Complete Pumping Essentials registration form and select breastpump
- Pumping Essentials contacts your insurance to verify coverage and reimbursement
- Pumping Essentials Ships Your Pump to Your Door!
Statement to Permit Payment of Insurance Benefits to Provider, Physician and Patient. I request that payment of authorized private insurance benefits be made to me or, on my behalf, to Pumping Essentials for any services or products furnished to me by Pumping Essentials. I further authorize a copy of this agreement to be used in place of the original and authorize any holder of medical information about me to release any information needed to determine eligibility or reimbursement to Pumping Essentials and its agents or others. I agree to pay all amounts that are not covered by my insurer(s) and for which I am responsible.
Product Training, Cleaning and Maintenance. I acknowledge that I have been trained and/or will be trained on the use, cleaning and maintenance of all products I receive from Pumping Essentials.
Follow-Up. I agree that Pumping Essentials may contact me in the future, via telephone, email, or regular mail, regarding this purchase and other offers from our affiliate network.
Warranty Information. I understand that all personal-grade breast pump products sold by Pumping Essentials carry a 1-year manufacturer’s warranty. In addition, when available, an owner’s manual with warranty information has been or will be provided to me for all durable medical equipment. Furthermore, I understand Pumping Essentials will replace or swap, free of charge, rental hospital-grade breast pumps that fail to operate or are defective while in my possession with a working rental hospital-grade pump.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Each time you visit a hospital, physician, dentist, or other healthcare provider, a record of your visit is made. Typically, this record contains your symptoms, examination and test results, diagnoses, treatment, and a plan for future care or treatment. This information often referred to as your health or medical record, serves as a basis for planning your care and treatment and serves as a means of communication among the many health professionals who contribute to your care. Understanding what is in your record and how your health information is used helps you to ensure its accuracy, better understand who, what, when, where, and why others may access your health information, and helps you make more informed decisions when authorizing disclosure to others.
Unless otherwise required by law, your health record is the physical property of the healthcare practitioner or facility that compiled it. However, you have certain rights with respect to the information. You have the right to:
This organization may use and/or disclose your medical information for the following purposes:
Treatment: We may use and disclose protected health information in the provision, coordination, or management of your health care, including consultations between health care providers regarding your care and referrals for health care from one health care provider to another.
Payment: We may use and disclose protected health information to obtain reimbursement for the health care provided to you, including determinations of eligibility and coverage and other utilization review activities.
Regular Healthcare Operations: We may use and disclose protected health information to support functions of our practice related to treatment and payment, such as quality assurance activities, case management, receiving and responding to patient complaints, physician reviews, compliance programs, audits, business planning, development, management and administrative activities.
Appointment Reminders: We may use and disclose protected health information to contact you to provide appointment reminders.
Treatment Alternatives: We may use and disclose protected health information to tell you about or recommend possible treatment alternatives or other health related benefits and services that may be of interest to you
Health-Related Benefits and Services: We may use and disclose protected health information to tell you about health-related benefits, services, or medical education classes that may be of interest to you.
Individuals Involved in Your Care or Payment for Your Care: Unless you object, we may disclose your protected health information to your family or friends or any other individual identified by you when they are involved in your care or the payment for your care. We will only disclose the protected health information directly relevant to their involvement in your care or payment. We may also disclose your protected health information to notify a person responsible for your care (or to identify such person) of your location, general condition or death.
Business Associates: There may be some services provided in our organization through contracts with Business Associates. Examples include physician services in the emergency department and radiology, certain laboratory tests, and a copy service we use when making copies of your health record. When these services are contracted, we may disclose some or all of your health information to our Business Associate so that they can perform the job we have asked them to do. To protect your health information, however, we require the Business Associate to appropriately safeguard your information.
Organ and Tissue Donation: If you are an organ donor, we may release medical information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.
Worker's Compensation: We may release protected health information about you for programs that provide benefits for work related injuries or illness.
Communicable Diseases: We may disclose protected health information to notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition.
Health Oversight Activities: We may disclose protected health information to federal or state agencies that oversee our activities.
Law Enforcement: We may disclose protected health information as required by law or in response to a valid judge ordered subpoena. For example in cases of victims of abuse or domestic violence; to identify or locate a suspect, fugitive, material witness, or missing person; related to judicial or administrative proceedings; or related to other law enforcement purposes.
Military and Veterans: If you are a member of the armed forces, we may release protected health information about you as required by military command authorities.
Lawsuits and Disputes: We may disclose protected health information about you in response to a court or administrative order. We may also disclose medical information about you in response to a subpoena, discovery request, or other lawful process.
Inmates: If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release protected health information about you to the correctional institution or law enforcement official. An inmate does not have the right to the Notice of Privacy Practices.
Abuse or Neglect: We may disclose protected health information to notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.
Fund raising: Unless you notify us you object, we may contact you as part of a fund raising effort for our practice. You may opt out of receiving fund raising materials by notifying the practice’s privacy officer at any time at the telephone number or the address at the end of this document. This will also be documented and described in any fund raising material you receive.
Coroners, Medical Examiners, and Funeral Directors: We may release protected health information to a coroner or medical examiner. This may be necessary to identify a deceased person or determine the cause of death. We may also release protected health information about patients to funeral directors as necessary to carry out their duties.
Public Health Risks: We may disclose your protected health information for public health activities and purposes to a public health authority that is permitted by law to collect or receive the information. The disclosure will be made for the purpose such as controlling disease, injury or disability.
Serious Threats: As permitted by applicable law and standards of ethical conduct, we may use and disclose protected health information if we, in good faith, believe that the use or disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
Food and Drug Administration (FDA): As required by law, we may disclose to the FDA health information relative to adverse events with respect to food, supplements, product and product defects, or post marketing surveillance information to enable product recalls, repairs, or replacement.
Research (inpatient): We may disclose information to researchers when an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your health information has approved their research.
We are required to maintain the privacy of your health information. In addition, we are required to provide you with a notice of our legal duties and privacy practices with respect to information we collect and maintain about you. We must abide by the terms of this notice. We reserve the right to change our practices and to make the new provisions effective for all the protected health information we maintain. If our information practices change, a revised notice will be mailed to the address you have supplied upon request. If we maintain a Web site that provides information about our patient/customer services or benefits, the new notice will be posted on that Web site.
Your health information will not be used or disclosed without your written authorization, except as described in this notice. The following uses and disclosures will be made only with explicit authorization from you: (i) uses and disclosures of your health information for marketing purposes, including subsidized treatment communications; (ii) disclosures that constitute a sale of your health information; and (iii) other uses and disclosures not described in the notice. Except as noted above, you may revoke your authorization in writing at any time.
If you have questions about this notice or would like additional information, you may contact our Privacy Officer, Joy Kosak, at the telephone or address below. If you believe that your privacy rights have been violated, you have the right to file a complaint with the Privacy Officer at Pumping Essentials, LLC or with the Secretary of the Department of Health and Human Services. The complaint must be in writing, describe the acts or omissions that you believe violate your privacy rights, and be filed within 180 days of when you knew or should have known that the act or omission occurred. We will take no retaliatory action against you if you make such complaints.
The contact information for both is included below.
U.S. Department of Health and Human Services
Office of the Secretary
200 Independence Avenue, S.W.
Washington, D.C. 20201
Tel: (202) 619-0257
Toll Free: 1-877-696-6775
Pumping Essentials, LLC
333 City Blvd, 17th Floor, Suite 1756
Orange, CA 92868
Toll Free Phone: 866-688-4203
Toll Free Fax: 888-557-0898
This notice will be prominently posted in the office where registration occurs. You will be provided a hard copy, at the time we first deliver services to you. Thereafter, you may obtain a copy upon request, and the notice will be maintained on the organization’s Web site (if applicable Web site exists) for downloading.
Pumping Essentials offers durable medical equipment for lactation aid. Our goal is to provide quality breast pumps and accessories to our customers.
Pumping Essentials provides the following hours of telephone service to our customers:
Monday through Friday: 9:00 a.m. EST to 8:00 p.m. EST
Pumping Essentials will use the least expensive and most appropriate method of delivery to ship covered equipment to customers. For the convenience of its customers, however, Pumping Essentials offers a variety of delivery methods. The customer has the ultimate choice in the preferred method of delivery.
Properly trained staff are available during the telephone hours noted above to answer customers’ questions and to provide our customers with any assistance they may need. For additional guidance, please also refer to the manufacturer’s product manuals or guidelines.
We value your suggestions and we will work hard to resolve any complaints. If you have a suggestion or a complaint, please call Pumping Essentials during our business hours at 866-688-4203 and we will work with you to resolve any complaints and answer questions as quickly and efficiently as possible. You will be asked to provide your name, address, telephone number, and health insurance information, if applicable, and a summary of the complaint or question. Pumping Essentials’ Compliance Officer will be informed of your complaint. All logged complaints will be investigated, acted upon, and responded to within five (5) working days after receipt of the complaint. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively. All complaints are reviewed quarterly by the Quality Improvement Team and are kept confidential.
In the event your complaint remains unresolved you may file a complaint with our Accreditor, The Compliance Team Inc., via their website www.TheComplianceTeam.org or phone, 888-291-5353.
NOTICE TO MEMBER: Your health care benefit plan may prohibit participating health organizations such as Pumping Essentials, LLC (“Providers”) from charging members such as you for any breastpumps offered as an upgrade that are deemed not medically necessary or non-covered for other reasons, unless the Member (such as you) specifically requests such service or product and agrees to be financially responsible for it. By acknowledging in your registration with Pumping Essentials that you have reviewed this “Pump Upgrade Policy” you are agreeing to the following:
“I understand and agree that I am financially responsible for the difference between my health care benefit plans reimbursement rate for the “Basic” model breastpump and the Providers usual and customary charges for the “Deluxe” upgraded model I have selected. I have been offered the “Basic” model breastpump and understand my insurer may cover 100% of the costs on the “Basic” model, but prefer the different features and/or design of the “Deluxe” upgraded model.
I understand my out of pocket payment for the “Deluxe” upgraded model will not show on my Explanation of Benefits as my financial responsibility nor will my health care benefit plan reimburse me for this expense.”